SafeChargeBack, VCR - April 2018
Following the release of the Visa Claims Resolution (VCR) initiative, our SafeChargeBack System has been fully upgraded to follow the new business process flows and integrate with the Visa Resolve Online (VROL) through the Real-Time System Interface (RTSI).
The Visa Claims Resolution (VCR) initiative is a more streamlined dispute-resolution process that benefits issuers, acquirers, merchants, and cardholders alike. The VCR dispute process proactively eliminates invalid disputes and responses, applies automated liability assignment where possible, and provides a more efficient process with simplified rules and reduced resolution time frames.
The new VCR Module of our SafeChargeBack System provides seamless integration with Visa Systems, thus significantly improving the productivity while minimising mistakes and delays. The Solution also includes powerful features such as custom workflows, integration into the Bank’s Branch Network and Internet Banking, unique consolidation of chargeback details for meticulous management and follow-up, extensive reporting and analytical capabilities.